We are all consumers! This is a conclusion that is particularly dear to us and, at the same time, an exclamation that worries us.
Indeed, if we all have this quality and if it is, at least for us, the ultimate engine of the economy, concerns cannot fail to arise about the need to "revitalize" the mechanisms that allow its objectives to be fulfilled. Over the past few years, legislative production in the area of consumption and, specifically, consumer protection has made significant progress. With the support of European Union law bodies and instruments, the path has truly been made "walking". Both at the level of legal harmonization and in terms of conflicts of laws and jurisdiction, significant steps have been taken towards consumer protection.
Indeed, only by ensuring safe consumption will the goals of the market, competition, and growth, so sought after nationally and regionally, be achieved. With due respect for differing opinions, regulated consumption "is good and recommended". Consumers and professionals must know their rights, duties, and risks, only then can they manage their activity in a profitable and balanced way.
The path taken so far, commendable as it is, is not exhausted, needing, on the contrary, updating, improvement, and, in some points, revision.
In any case, what consumption needs and that particularly concerns us are, in fact, the means.
Among others, it is necessary to have means to fulfill the duties and purposes of training and information; to safeguard the existence and functioning of alternative dispute resolution mechanisms and even to allow the proper functioning and diligence of judicial instances.
Normative compliance is made, on the one hand, of awareness and training and, on the other hand, of the resources necessary to resolve the conflict.
Faced with a system lacking responsive mechanisms, we are today confronted with excessive backlogs and great difficulties in the effective protection of consumption.
Consumption is made of justice and justice is not made only of laws. If we are all consumers and if the market is made of and with consumption, perhaps it is time to focus time and resources on its promotion - effective, healthy, and protecte
